What does my purchase include?

Bundled purchases include a copy of the record you ordered shipped directly to the address you provided. Your record will ship on or before the release date of the album, on May 22, 2020. Your purchase also includes a ticket to a virtual in-store performance from Steve Earle. Your link and password to the virtual in-store performance will be sent directly to the email you provided on your order.

There is also a ticket-only option that allows you to view the virtual in-store only, and does not include a copy of the record.

When will I receive my records?

Ghosts of West Virginia is available on May 22. Your order should ship on or before that date. All records will ship via USPS Media Mail and may take between 2-8 days to arrive. Whenever possible, we will provide you with a tracking number of your shipment.

How can I view the virtual in-store?

Prior to the in-store performance on May 15, you will receive an email with all the details on how to tune in. Please make sure that you place your order using an email address you have access to.

I've already pre-ordered the new album. Can I still participate?

We are offering a ticket-only option that allows you to view the virtual in-store only. This will benefit your local record store, so there's no need to change your existing pre-order.

Is there an option to purchase digital downloads?

Nope. Not here.

Can I view the virtual in-store on my phone?

Yes, we will be using YouTube to broadcast the virtual in-store, and you should be able to view using a variety of devices.

I can't tune in to the virtual in-store live. Will it be available any other time?

Yes, the video will be viewable for one week after the premiere.

Can I use my code more than once?

Yes, your code will work as many times as you want to use it for one week. The in-store will only be viewable for one week.

I live outside the United States. Can I still participate in the virtual in-store?

For our fans outside the United States, we are offering a ticket-only option, which will allow you to view the virtual in-store. This option does not include a copy of the album, so we urge you to check with your local record stores, or purchase from any number of other great sources.

How does this purchase help my local record store?

Your local store will receive a portion of the sale! If you came here via a link provided by your local record store, they will receive credit for that purchase. Any proceeds that did not come via independent retailers will be divided equally among the participating stores.

I have an issue with my order, can I get some help?

Yes, of course. Please contact our support team.